Shipping, returns & privacy

Shipping

Orders ship within 3 business days from my studio in Casselman, Ontario, with tracking. You'll get an email with the tracking number when your parcel leaves.

Free shipping on orders of $50 or more. Prices are in Canadian dollars.

I can't ship to countries in the European Union right now because of their import rules for small sellers. The UK is fine.

If your tracking stops moving or your parcel goes missing, email me and I'll take it up with the carrier. If it's truly lost, you'll get a full refund. I can't send a replacement, because there isn't another one.

Duties & taxes

United States: the US charges import duties on jewellery from Canada. I pay them when I ship, and they're shown at checkout as "US duties & tariffs, prepaid" (currently 72% of the price of the pieces). Your parcel won't be held at the border and you won't get a bill at your door.

Everywhere else outside Canada: your country may charge import tax or duty when the parcel arrives. Those charges are set by your country, collected by your post office or courier, and are the buyer's responsibility.

Returns

Every piece is one of a kind, so I want you to love it. If you don't, you can send it back.

• Email me within 14 days of your parcel arriving at hello@ohoggie.com with your order number.
• The piece needs to come back unworn and in the condition it arrived, in its original packaging. Please use tracked shipping; return postage is paid by you.
• Once it's back with me, I'll refund the price of the piece to your original payment method within 5 business days. Shipping charges and prepaid US duties aren't refundable, since they've already been paid to the carrier and customs.
• Returned pieces go back in the shop for someone else.

Final sale: earrings (for hygiene), mystery boxes (it's a surprise) and custom pieces made to order. These can still be returned if they arrive damaged.

Arrived damaged or not as described? Email me within 7 days of delivery with a photo. I'll repair it, refund it in full including shipping, or send you a prepaid label to send it back, whichever you prefer.

Changed your mind before it ships? Email me and I'll cancel and refund in full as long as it hasn't left the studio.

Repairs

If a piece breaks from normal wear within 6 months, send it back and I'll repair it for free and pay the postage back to you. After that, I'm still happy to repair your pieces for the cost of materials and postage. Email me first so I know it's coming.

Good to know

• One of each. A piece isn't held while it's in your bag. Whoever completes payment first gets it.
• Payment is handled by Square. I never see or store your card details.
• Prices are set and charged in Canadian dollars. If you see prices in another currency on the site, they're estimates and your card company does the final conversion.
• Materials. Wire, chains and findings are gold-tone metal unless a listing says otherwise. Glass, stones and pearls are natural or vintage, so colours can vary a little from the photos and from screen to screen.
• Care. Keep pieces dry and away from perfume and lotion, and store them separately. Full care tips are on the home page.

Privacy

Oh, Oggie! is a one-person business in Casselman, Ontario, and follows Canada's privacy law (PIPEDA). Here's what I collect and why.

• When you order: your name, email, shipping address and phone number (if you give it) are collected on Square's checkout page, along with what you bought. I use them to ship your order, send you updates and handle returns.
• Card details go straight to Square. I never see or store them.
• Shipping: your name and address are shared with ChitChats and its carriers to print the label. For parcels leaving Canada, customs also receives the contents and value.
• Mailing list: if you join, your email is stored in my Square account and used only for news about new pieces. Every email has an unsubscribe link, or just ask me to remove you.
• On this website: there are no ads and no tracking cookies. Your bag and currency choice are saved in your own browser. Your rough location (country) is used to show prices in your currency and to suggest a shipping destination; it isn't stored. The site is hosted by Cloudflare, which keeps standard technical logs.
• Where it's stored: Square, ChitChats and Cloudflare may store information in Canada or the United States.
• How long: order records are kept for 6 years, as Canadian tax rules require. Mailing-list emails are kept until you unsubscribe.
• Your rights: you can ask to see, correct or delete the information I hold about you (except records I must keep for tax) by emailing hello@ohoggie.com. If you're not happy with my answer, you can contact the Office of the Privacy Commissioner of Canada.
• I never sell or rent your information.